Plan your visit to The CJM!

How do I sign up for automatic renewal?  

You can sign up for automatic renewal at any time by emailing; calling 415.655.7822; or opting in when you renew online.

Once you're signed up, we’ll renew your membership automatically each year. We'll send a reminder email a month before your credit card is charged on your renewal date, so you stay informed about your membership status.

Why should I sign up for automatic renewal?

Automatic renewal is a great option because: 

  • Your membership dues will go further in supporting the exhibitions and programs you love by reducing paper and resources—you also won’t receive renewal notices in the mail. 
  • You’ll enjoy uninterrupted benefits and exclusive access year after year, without worrying about a membership lapse.

You may cancel your participation at any time by emailing or calling 415.655.7822. 

I never received a membership card. Where is it?

As part of our efforts to save resources, The CJM is issuing plastic membership cards only upon request at the Individual, Household, Family, and Special Membership (Senior, Dual Senior, Teacher, and Student) levels. Members at the Supporter level and above will continue to receive plastic cards to enjoy reciprocal admission benefits at museums across the U.S. 

If you would like a membership card sent to you by mail, please contact us at  

How can I update my contact information or check my membership status? 

The easiest way to check your membership status or update your contact information is to email, call 415.655.7822, or visit the front desk in the Shenson Welcome Center during your next visit.

How do I book my Member tickets? 

We can’t wait to welcome you to The CJM! We encourage all our visitors to make online reservations in advance of their visit. However, we are also able to accommodate your visit without reserved tickets.  

Here are some tips on how to reserve your Member tickets online:  

  • You'll need to create and sign in to your online CJM account with the same email address you used to sign up for your membership. When you create your account, make sure to enter your name, address, phone number, and email address as they appear on your membership card, so your account is properly linked to your membership. 
  • If you are unsure whether you have an online account, please email or call 415.655.7822 for assistance.
  • If you forgot your password, reset it here
  • Your Member discount for free admission will be applied on the checkout page. If your discount does not appear on the checkout page, please contact us for assistance. 
  • Questions? Email

How does my online CJM account link to my membership? 

  • Our system automatically links your online account to your membership.  
  • To make sure your online account links to your membership, enter the following information as it appears on your membership card: your name, address, phone number, and email. 

Where can I sign into my account? 

  • On the top right corner of the ticket page, click "Sign in." Enter your email address and password in the pop-up window. 
  • Once logged in, your email address will appear on the top right corner of the screen.  
  • If you have questions about your account, please email or call 415.655.7822 for assistance. 

I did not receive the email to reset my password or confirm my account. 

  • Please check your Spam or Junk email folder, in case the email was delivered there instead of your inbox. 
  • If you still can’t find the email, please email or call 415.655.7822 for assistance. 

It says I need to create a new account, but I know I created an account previously. 

Please email or call 415.655.7822 for assistance.  

I have logged in as a Member but the Member ticket price is still the same as the regular ticket price. 

Your free Member ticket or discount will be applied on the next page, after you have selected the number of tickets. The number of free Member tickets or discounts you will be able to reserve is determined by your membership level. If you still do not see your discount applied on the checkout page, email or call 415.655.7822 for assistance.